At Elevare Consulting & Co., we believe in clear, transparent terms. This Service Tiers Policy explains our advisory retainer model, tiered access, deliverables, service limits, communication standards, and what clients can expect when engaging with us.

1. Overview of Service Tiers

Elevare Consulting offers three retainer tiers to provide advisory, consulting, and support services for founders, startups, and business teams:

• Tier 1: Essential Advisor ($1,499/month) — 1 MBA consultant

• Tier 2: Dual Advisory ($3,499/month) — 2 MBA consultants

• Tier 3: Board Access (custom, premium) — Full access to all 3 partners (MBA board-level support)

Each tier is designed to match different needs and budgets, with clear deliverables, session limits, and escalation paths to project-based work.

2. What’s Included: Deliverables & Scope

All Tiers Include:

• Strategic Advisory Sessions: Video or phone calls, calendar-based, for problem-solving, decision-making, planning, and growth.

• Async Support: Direct access via Slack or email for actionable questions, quick guidance, and document review.

• Resource Access: Frameworks, templates, diagnostics, and curated tool recommendations.

Session & Access Limits by Tier:

• Tier 1: Up to 3 hours per week of live sessions (via Zoom/Google Meet) + async support (3 response windows per business day).

• Tier 2: Up to 6 hours per week, two consultants, faster async response, deeper workshopping.

• Tier 3: Custom—board-level, unlimited response, roundtable advisory, project escalation built-in.

Domains of Advisory (per contract):

• Business Consulting: Go-to-market, business model, operations, management.

• Digital Solutions: Web, tech stack, process automation, digital presence.

• Operational Optimization: Process mapping, SOP, workflow design, cost reduction.

• Founder Growth: Leadership, accountability, decision support, frameworks, wellness.

3. What’s NOT Included

• Project Execution: Hands-on implementation (e.g., building tech, managing full projects) is not included in retainer—these escalate to fixed-fee, project-based contracts.

• Unlimited Access: Fair use applies. Calls/sessions beyond the allotted tier, major deliverables, or urgent/after-hours support are billed separately or require tier upgrade.

• On-Demand Availability: Slack/email responses within business hours and response windows; urgent requests may be deferred to next available window or require upgrade.

4. Communication & Scheduling

• Session Booking: Scheduled in advance, 30–60 minutes per session; recurring or ad-hoc as needed.

• Async Support: Slack/email checked at set windows (e.g., morning, mid-day, end of day).

• Upgrades: Clients may upgrade tiers, add hours, or escalate to project scope at any time.

5. Payment Terms & Renewal

• Monthly Billing: Flat retainer fee, auto-renewed monthly unless cancelled with 10 business days’ notice.

• Scope Changes: All major new requests or deliverables outside the original retainer scope are subject to change order and additional fees.

• No Refunds for Unused Hours: Unused live session hours do not roll over month-to-month.

6. Confidentiality & Professional Conduct

• All engagements are confidential. Materials, recommendations, and discussions remain between Elevare and the client.

• Elevare operates with professional discretion, no conflict of interest, and full IP respect.

7. Escalation to Project Work

• When a client requests hands-on execution, implementation, or team deployment (e.g., building a system, leading a department overhaul), this will be proposed as a fixed-fee, milestone-based project.

• Retainer clients receive priority booking and discounted rates for project contracts.

8. Termination & Limitation

• Either party may terminate the retainer with 10 business days’ written notice.

• Abuse of fair use, excessive demand, or breach of contract may result in immediate suspension or termination.

9. Contact & Support

For questions about this Service Tiers Policy or your engagement, contact:

Elevare Consulting & Co.

Email: admin@elevareaiconsulting.com

Website: www.elevareconsultingai.com

Note:

This Service Tiers Policy may be updated from time to time. The most current version will always be available at www.elevareconsultingai.com/service-tiers.

Next Steps:

To engage with Elevare, please review this policy, select your desired tier, and complete the intake form. Our team will reach out for onboarding and kickoff.